A: When federal OSHA refers complaints to a State Plan for evaluation and possible investigation, federal OSHA does not simultaneously investigate the complaint. Complainants must work with the State Plan throughout the duration of their investigation. Complainants must promptly respond to calls, emails, and mailings received from the State Plan. Complainants who do not respond to the State Plan may have their complaint closed. Cooperation is important throughout the duration of all complaint investigations.
Complaints are usually dismissed, settled, or in limited circumstances, found to have merit. Complainants who are dissatisfied with a State Plan’s final determination may request federal review. Complainants who believe the State Plan failed to follow their own policies and procedures when handling the complaint (including any investigation) may file a complaint about State Plan administration (CASPA). More information on federal reviews and CASPAs can be found below.
Complaints found to have merit undergo different procedures depending on the State Plan investigating. In these cases, complainants must work with the State Plan to reach their final conclusion.